9kis Terms & Conditions – Platform Usage Policy for Malaysia

1Acceptance of Terms & Conditions

Welcome to 9kis, an online sports betting and casino platform operating in Malaysia. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User") and 9kis ("Company", "we"). By accessing, registering for, or using any of the services on the 9kis.net, you expressly confirm that you have read, understood, and agreed to be bound by all provisions of these Terms.

If you do not agree with any part of these Terms, you are required to stop using the 9kis immediately. Continued use of the platform after any changes to the Terms will be considered acceptance of those changes.

2User Eligibility

To use the services of 9kis, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older on the date of registration.
• A valid Malaysian citizen or permanent resident, or an individual accessing the platform from Malaysia.
• Not appearing on any list of individuals barred from using gambling services by any relevant authority.
• Not diagnosed with or currently receiving treatment for a gambling addiction.
• Capable of making independent legal decisions and not acting under any form of coercion.

3Registration & Account Security

Account registration at 9kis is free. To register, you are required to provide complete, accurate, and up-to-date information, including your full name, phone number, and a valid email address. False or inaccurate information may result in account closure.

Each user is only permitted to hold one (1) active account at 9kis at any one time. Holding multiple accounts — whether using the same or different details — is strictly prohibited. Violating this rule may result in the permanent suspension of all associated accounts and the forfeiture of all funds held within them.

You are solely responsible for all activity that occurs under your account. Keep your password secure and never share your login credentials with anyone. 9kis will not be held responsible for any losses resulting from unauthorised access to your account due to your own negligence.

• Enable two-factor authentication (2FA) for added security.
• Notify the 9kis support team immediately if you suspect your account has been compromised.
• Use a strong, unique password that is not shared with any other platform.
• Log out of your account after every session, especially when using a shared device.

4Deposit & Withdrawal

All financial transactions at 9kis are processed in Malaysian Ringgit (RM). The minimum deposit is RM 20 and the minimum withdrawal is RM 50. We support the following Malaysian local payment methods only:

Deposits via e-wallets such as Touch 'n Go, GrabPay, and Boost are typically processed in under 10 seconds. Withdrawals are processed within 30 minutes to 24 hours, depending on the chosen method and identity verification status.

• The payment method used for deposits must be registered under the same name as the 9kis account holder.
• 9kis does not charge any processing fees for deposits or withdrawals.
• Your first withdrawal requires completed identity verification (KYC) before it can be processed.
• 9kis reserves the right to hold withdrawals for up to 5 business days for security review purposes where necessary.
• Deposited funds must be wagered at least once before your first withdrawal can be processed.

5Bonuses & Promotions

9kis offers a range of bonuses and promotions for both new and existing members, including a welcome bonus of up to RM 500, daily rebates, weekly cashback, and a VIP programme. All bonuses are subject to the following conditions:

• Each bonus carries its own wagering requirement, typically between 5x and 20x the bonus amount received.
• Bonuses are only valid within the specified time frame. Any bonus that expires unused will be automatically forfeited.
• Only one welcome bonus is permitted per new user. Attempting to claim the same bonus through different accounts constitutes fraud.
• 9kis reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonus funds may only be withdrawn once the wagering requirement has been fully met.
• Bonus abuse — including arbitrage techniques or collusion between accounts — will result in cancellation of all bonuses and account closure.

6Betting Rules

All bets on 9kis – whether Sports Betting on Malaysia Super League football, EPL, badminton, cricket, or casino games such as baccarat, roulette, and slots – is subject to the following rules:

• Confirmed and accepted bets cannot be cancelled or modified.
• In the event of a technical disruption during an active bet, 9kis reserves the right to void the bet in question and return the wagered amount to the user's account.
• Any clearly erroneous odds or payouts resulting from a technical fault or human error may be voided by 9kis without notice.
• Any bets placed using insider information or fraudulent means will be voided, and those involved will be subject to legal action.
• Minimum and maximum bet limits are set for each game type and are subject to change at 9kis's discretion.
• The outcome of all casino games is determined by a certified, independently audited Random Number Generator (RNG).

7Prohibitions & Restrictions

Users 9kis is strictly prohibited from carrying out the following activities on our platform:

• Using automation software, bots, or any third-party tools to access or operate the platform.
• Transferring funds between different user accounts without 9kis's authorisation.
• Placing opposing bets (lay betting / arbitrage) across multiple accounts with the intent of guaranteeing risk-free profits.
• Using your 9kis account for any form of money laundering or illegal financing.
• Disclosing, selling, or transferring your account to another party.
• Using a VPN or proxy to conceal your actual location in order to bypass geo-restrictions.
• Spreading false or misleading information about 9kis on any public platform.

8Account Closure & Suspension

9kis reserves the right to suspend or close a user's account at any time for reasons including but not limited to: fraud, violation of these Terms, suspicious activity, or at the request of relevant authorities. In cases of closure due to a violation, 9kis reserves the right to forfeit all funds held in the account.

Users may also close their own account at any time by contacting the 9kis support team. Any valid funds in the account will be returned once all wagering requirements have been met and a security review is completed, typically within 3 to 5 business days.

9Liability Limits

9kis is not liable for any indirect, consequential, or punitive losses arising from use of the platform, including loss of profits, loss of data, or business disruption. 9kis's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

Platform 9kis is provided on an "as is" basis, and we make no guarantee that the platform will be free from interruptions, errors, or technical bugs at all times. That said, we are committed to maintaining the highest possible uptime and will notify users of any planned maintenance.

10Privacy & Data Protection

9kis prioritises the protection of your personal data. All information collected is processed in accordance with the 9kis Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA). We use 256-bit SSL encryption for all transactions and will never sell or share your personal data with third parties without your consent, except as required by law.

For more information on how we collect, use, and protect your data, please refer to Privacy Policy in full.

11Responsible Gaming

9kis committed to responsible gaming practices. We provide the following tools to help users manage their betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set a maximum loss amount you are comfortable with over a given period.
• Temporary Break: Use the "break" feature to block access to your account for a set period.
• Self-Exclusion: Register for permanent self-exclusion if you feel that gambling is negatively affecting your life.

For responsible gambling support, please contact our support team at support@9kis.net or visit the Responsible Gaming team.

12Amendment of Terms & Conditions

9kis reserves the right to modify, add to, or amend these Terms & Conditions at any time at our sole discretion. Users will be notified of any material changes via their registered email or a prominent notice on the platform's homepage at least 7 days before the changes take effect.

Continued use of the platform 9kis after the effective date of any amendment will be considered your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the platform and close your account.

13Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact our 9kis through the following channels:

• Email: support@9kis.net
• Live Chat: Available 24/7 at the bottom-right corner of the platform
• Frequently Asked Questions: Visit our FAQ page for a quick response

Our support team operates 24/7 and is committed to responding to all enquiries in under 3 minutes via live chat.