9kis Privacy Policy – Personal Data Protection for Malaysian Users

1Introduction & Scope of Privacy Policy

9kis ("we", "the Company") is committed to protecting the privacy of every user who accesses our online sports betting and casino platform at 9kis.net. This Privacy Policy ("Policy") describes our practices for managing your personal data — from how it is collected to how it is protected and deleted.

This policy applies to all users 9kis in Malaysia, including those who browse our website, register an account, make deposits via Touch 'n Go eWallet or DuitNow, place bets on Malaysia Super League or EPL football matches, play slots, or contact our support team.

By using the 9kis, you agree to the data collection and usage practices described in this Privacy Policy. This Policy should be read together with Terms & Conditions 9kis.

2Types of Personal Data We Collect

9kis only collects data that is strictly necessary for platform operations and delivering quality service to you. The following are the categories of data we collect:

3How We Collect Your Personal Data

9kis collects your personal data through the following methods:

• Account Registration: When you register a new account at 9kis, you provide basic information such as your name, email, and phone number directly.
• Identity Verification (KYC): During the account verification process, you will be asked to upload an identity document such as your MyKad or passport to comply with AML/KYC requirements.
• Financial Transactions: Transaction data is automatically generated when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, and when you make a withdrawal.
• Platform Activity: Our system automatically records your betting activity — including bets placed on badminton, football, slots, live casino, and other games.
• Cookies & Tracking Technologies: Our website uses cookies to enhance user experience and analyse traffic. See Section 9 for more details.
• Support Communications: When you contact the 9kis support team via live chat or email, records of those communications are retained for reference and service improvement purposes.
• Authorised Third Parties: In certain cases, we may receive basic information from third-party identity verification providers where you have given your consent.

4Purposes of Personal Data Use

Personal data collected by 9kis used solely for legitimate, stated purposes. We do not use your data for any other purpose without your consent or an appropriate legal basis. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and manage your user account on the 9kis platform.
• Transaction Processing: Securely and efficiently process deposits and withdrawals in Malaysian Ringgit (RM) via local Malaysian payment methods.
• Legal Compliance: Fulfil legal obligations including Anti-Money Laundering (AML) and KYC requirements, and report to relevant authorities where required.
• Platform Security: Detecting and preventing fraud, bot activity, money laundering, and other illegal activities on the 9kis platform.
• Service Improvement: Analyse usage patterns to improve platform functionality, games, and the overall user experience.
• Service Communications: Sending you important notifications relating to your account, transactions, changes to our terms, and security updates.
• Marketing (with Consent): Sending you promotional information, bonus offers, and 9kis campaigns — only if you have consented to receive marketing communications.
• Customer Support: Resolving complaints, enquiries, and technical issues that you report to our support team.

5Sharing Data with Third Parties

9kis does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the following limited circumstances, we may share your data:

• Payment Providers: Transaction information is shared with certified payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks (FPX) solely for the purpose of processing your transactions.
• Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and customer support systems contracted by 9kis are bound by strict confidentiality agreements.
• Statutory Authorities: When required by Malaysian law, a court order, or an investigation by a relevant government agency such as Bank Negara Malaysia or the Royal Malaysia Police.
• Identity Verification Providers: Third-party KYC and AML services that assist us in verifying user identities in accordance with legal requirements.
• Business Transfer: In the event of a merger, acquisition, or sale of 9kis assets, user data may be transferred as part of the business assets, with prior notice given to users.

6Data Security & Protection Measures

9kis implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• Transit Encryption: All communications between your device and 9kis servers are protected with 256-bit TLS/SSL encryption.
• Storage Encryption: Sensitive data stored in our databases, including identity and financial information, is encrypted using AES-256.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA on all user accounts as an additional layer of security.
• 24/7 Monitoring: Our security system continuously monitors the platform to detect suspicious activity, unauthorised login attempts, and cyber threats.
• Internal Access Controls: Only 9kis staff who require access to specific data in order to carry out their duties are permitted to do so, in accordance with the principle of "least privilege".
• Regular Security Audits: The 9kis platform undergoes regular penetration testing and security audits conducted by independent third parties.
• Incident Response Plan: We have dedicated procedures in place to handle any data breaches, including notifying affected users within the timeframe stipulated by the PDPA.

7Data Retention Period

9kis only retains your personal data for as long as necessary for the stated purposes or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for as long as your account remains active on the 9kis platform.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, in accordance with Malaysia's AML requirements.
• Support Communication Records: Retained for 2 years for reference and service improvement purposes.
• Technical Log Data: Retained for 90 days for security and technical troubleshooting purposes.
• After Account Closure: Data that is no longer required will be securely deleted or anonymised once the minimum retention period has passed.

8Your Rights as a User

In accordance with Malaysia's PDPA and Privacy Policy 9kis, you have the following rights regarding your personal data:

9Cookies & Tracking Technologies

Website 9kis uses cookies and similar tracking technologies to improve your experience and help us understand how the platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use our website — such as the most frequently visited pages — to help us improve the platform. All data is anonymised.
• Functional Cookies: Remembers your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand website traffic and aggregate user behaviour through internal analytics tools.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the platform. 9kis.

10Children's Privacy

Platform 9kis is intended solely for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected without appropriate consent, we will take immediate steps to delete that data and close the relevant account.

If you have reason to believe that a minor has registered an account on 9kis, please contact us immediately at support@9kis.net.

11Changes to the Privacy Policy

9kis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. You will be notified of any material changes through:

• A prominent notice on the 9kis website homepage at least 14 days before the changes take effect.
• Email notifications to all registered users with active accounts.
• In-account notification upon your next login.

The "Last Updated" date at the top of this page is kept current to reflect the latest version of the Privacy Policy. Your continued use of the platform 9kis after any changes take effect will be considered your acceptance of the updated Policy.

12Contact Us About Privacy

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact our Data Protection Officer 9kis via:

• Email: support@9kis.net (subject: Privacy / Personal Data)
• Live Chat: Available 24/7 on the 9kis platform – response in under 3 minutes
• FAQs: Visit our FAQ page for quick answers on privacy matters

We are committed to handling all privacy-related enquiries seriously and within the timeframes set out under Malaysia's PDPA. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.